Terms of Service

1. The service

IXV Systems is a cloud-hosted inventory, invoicing, and operations platform for businesses. Each Client gets an isolated workspace (a "tenant") where their team manages stock, locations, invoices, receipts, time clock records, and related business data.

The service is for business use by adults (18+). It is not offered to consumers or children.

2. Accounts and your team

You're responsible for the accuracy of your account information, for keeping credentials secure, and for everything done in your tenant by users you create or invite. Tell us right away at [email protected] if you suspect unauthorized access.

Your administrators control what your employees can see and do inside your tenant. Time clock entries may record a GPS location at the moment of clock-in and clock-out; it is your responsibility to tell your employees about this and to use that feature lawfully in your jurisdiction.

3. Subscriptions and billing

The platform is sold as a subscription, billed through Stripe. Monthly subscriptions renew each month until cancelled. Annual subscriptions are 12-month contracts billed up front at a discount; cancelling mid-term keeps your access through the paid year but the balance isn't refunded.

Refunds — including the 14-day money-back guarantee on a first payment — are governed by our Refund Policy, which is part of these terms.

If an invoice goes unpaid for 7 days we may suspend the account until the balance is settled. We'll give at least 60 days' notice before any price increase; plan features may be enhanced without notice.

4. Your data

Your business data belongs to you. Inventory records, customers, invoices, uploaded photos, chat messages, and time records you put into your tenant remain yours. You grant us only the limited license needed to host, process, back up, and display that data in order to run the service.

Each tenant's data is kept isolated from other tenants. We do not sell your data or use it for advertising. You can request an export of your data at any time. How we handle personal information is described in our Privacy Policy.

You're responsible for having the right to store the data you put in — including your customers' and employees' information — and for the accuracy of invoices and records you generate with the platform.

5. Acceptable use

You agree not to:

• use the service for anything unlawful, or store content you don't have rights to;
• probe, scan, or test the security of the platform, or try to access another tenant's data;
• resell, sublicense, or white-label the service without a written agreement with us;
• upload malware or content designed to disrupt the platform;
• abuse the service in a way that degrades it for other clients.

We may suspend or terminate accounts that violate this section, with notice where practical.

6. Availability and support

We target 99.9% platform uptime, excluding scheduled maintenance windows. We'll do maintenance at low-traffic times where possible. Support is included with every subscription via email.

7. Termination and data retention

You can cancel anytime from your account settings or by emailing us; cancellation takes effect per Section 3 and the Refund Policy. We may terminate or suspend the agreement for material breach, non-payment, or unlawful use.

After termination, we retain your tenant data for 30 days so you can come back or request an export. After that window, the data is deleted from our systems and is not recoverable.

8. Disclaimers

The service is provided "as is" and "as available."To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the service will be uninterrupted or error-free. The platform is a record-keeping tool — it is not accounting, tax, or legal advice.

9. Limitation of liability

To the maximum extent permitted by law, IXV Systems LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of the service is capped at the amount you paid us in the 12 months before the claim arose.

10. Indemnification

You'll defend and hold us harmless from third-party claims arising out of your data, your use of the service in violation of these terms, or your violation of law — including claims by your own employees or customers about data you chose to collect.

11. Governing law and disputes

These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Cuyahoga County, Ohio, and both parties consent to that venue.

Both parties waive the right to a jury trial and to participate in a class action, to the extent permitted by law. Disputes must be brought individually.

12. Changes to these terms

We may update these terms as the platform evolves. For material changes we'll give notice (email or in-app) before they take effect, and continuing to use the service after that date means you accept the updated terms. The latest version always lives at this page.

13. Contact

IXV Systems LLC · Cleveland, Ohio
[email protected]